Last Updated: November 2024

The Calgary West Central Primary Care Network (CWC PCN) is committed to protecting your personal and health information. Our website privacy policy outlines how we collect, use, and protect your personal and health information in compliance with Alberta’s Health Information Act (HIA) and Personal Information Protection Act (PIPA). We are committed to ensuring your data is managed responsibly and transparently while safeguarding your privacy rights.

We prioritize the confidentiality of the personal and health information entrusted to us, only collecting and using it to support your care or improve our services. This policy ensures that our practices align with legal requirements and organizational standards.

Security Measures

We protect your data using secure servers and encryption during transmission and storage. Access to your personal information is restricted to authorized personnel based on their roles and responsibilities.

We regularly review our systems, apply security updates, and collect only the personal data needed to provide our services. If we work with third-party providers, they must protect your data and meet our security standards.

In case of a data breach, we plan to respond quickly and comply with Alberta’s privacy laws.

Information We Collect

We collect two types of information: personal and non-identifiable.

Personal information: Includes details such as your name, email address, phone number, or other contact details provided when you fill out forms, participate in surveys, or contact us directly.

Non-identifiable information: Data such as your IP address, browser type, device type, and pages visited. This non-identifiable data is collected anonymously and does not personally identify you. Some of this data is collected through cookies and tracking technologies to improve website performance and analyze traffic patterns. For more details, please see the Cookies and Tracking section.

Use of Information

Your personal information will be used solely for the following purposes:

• Responding to your inquiries
• Enhancing website functionality and user experience
• Analyzing website performance through anonymized data
• Improving services based on feedback gathered through surveys

We do not sell, trade, or share your personal information without your consent unless required by law. If you interact with us on social media and then visit our website, publicly shared information may be collected to improve our services or respond to your inquiries.

Your personal information will not be used for any purposes beyond those stated, without your explicit consent, unless required by law.

Cookies and Tracking

We use cookies to enhance your experience on our website and analyze website performance. Cookies help track general website interactions and usage patterns. You can manage your cookie preferences through your browser settings, though this may impact certain website functionalities.

We use first-party cookies and Google Analytics to collect non-identifiable, anonymized data. If you interact with our social media pages and then navigate to our website, cookies may track your usage patterns for performance analysis. For more details on managing cookies, please refer to your browser’s help documentation or the privacy policies of the respective platforms you are using.

Data Sharing and Retention

Personal information is retained only for as long as necessary to fulfill the purpose for which it was collected or as required by law.

Any third-party service providers, including those used for website analytics, are contractually obligated to protect your data and use it only for the intended purposes. These third parties must comply with our privacy standards to ensure the security and confidentiality of your information.

Your Rights

Under Alberta’s privacy laws, you have the right to:

• Access your personal information
• Request corrections to inaccuracies in your data
• Withdraw consent for data collection at any time

You also have the right to file a complaint with the Office of the Information and Privacy Commissioner of Alberta if you believe your personal information is being handled improperly.

To exercise these rights or for any privacy-related inquiries, contact our privacy team.

Updates to This Policy

We may update this policy periodically to reflect changes in our practices or Alberta’s privacy laws. Any significant changes will be posted on our website.

Contact Information

For privacy concerns, contact our privacy team by phone 403.258.2745. Email communication may not be fully secure unless both parties use an encrypted service. For highly sensitive information, we recommend secure communication options such as the telephone.